RETURNS / REFOUND

Effective date: 2025.01.01

Each YASCA piece is unique. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

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1. Returns & Eligibility

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• You have the right to return your order within 14 days of receiving it, in accordance with EU consumer protection regulations.

• Items must be unused, unworn, and in their original condition and packaging.

• A valid proof of purchase (such as an order confirmation or invoice) is required.

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2. Exceptions

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• Custom-made, hand-painted, or one-of-a-kind pieces cannot be returned or refunded, unless they arrive damaged or defective.

• Sale or discounted items may not be eligible for a refund.

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3. Return Process

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• Contact us at hello@yascawear.com with your order number and reason for return.

• Once your return request is approved, we will provide the return address.

• You are responsible for the return shipping costs (except in cases of damaged or incorrect items).

• After we receive and inspect your item, you will be notified via email about the approval or rejection of your refund.

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4. Refund Method

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• Approved refunds will be processed within 14 days after receiving the returned product.

• Refunds will be issued using the original payment method only.

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5. Damaged or Incorrect Items

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• If you receive a defective or incorrect product, please contact us immediately at office@yasca.hu.

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In this case, we will cover the cost of return shipping and provide either a replacement or a full refund.

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6. Exchanges

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• We currently do not offer direct exchanges.

If you wish to receive a different product, please return your item and place a new order.

This policy is designed to protect both you and the creative integrity of each YASCA piece — ensuring transparency, fairness, and respect for the craftsmanship behind every creation.